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Department: Delivery

Field Service Lightning Associate Director


North America

Job Description:

This is a ground floor opportunity as our first director-level hire in the Field Service Lightning practice. You will be working alongside a team of highly experienced Salesforce Consultants and business development professionals to develop and deliver on a strong pipeline of Salesforce FSL projects as well as being tasked with building out a team of FSL Consultants who will report directly into you. You will provide technical expertise to a dynamic leadership team to deliver Salesforce FSL solutions to industry-leading clients.



Responsibilities Include:


  • Provide FSL solution options/alternatives to businesses 
  • Translate FSL business requirements to technical specifications
  • Provide guidance on all phases of the software development lifecycle and the impact of FSL
  • Liaise with clients on an ongoing basis to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth
  • Participate in sessions with customers and other team members to understand business requirements and business processes
  • Document detailed business, functional and technical requirements
  • Lead technical project delivery and build components as necessary
  • Manage end-to-end delivery of complex solutions to multiple clients
  • Configure and customize Sales and Service applications
  • Configure and related third party applications
  • Develop and contribute to data migration and/or system integration strategy
  • This position entails minimal travel and occasional presence at clients’ sites


Basic Qualifications:


  • 2+ years working on the Salesforce FSL platform
  • 3+ years Salesforce experience within a consulting environment, specifically with Salesforce Service Cloud 
  • Experience working with a enterprise level Field Service Management system
  • A thorough understanding of service and field service practices and KPIs
  • 2+ years industry-specific experience (Non-Profit, Financial Services, Manufacturing/WD or High-Tech)
  • Salesforce Administrator Certification
  • Salesforce Service Cloud Consultant Certification
  • Salesforce Field Service Lightning Consultant Certification


Desired Qualifications


  • In-depth technical backend knowledge of the Salesforce platform
  • Desire to quickly advance your career and skill sets
  • Delivered numerous complex Salesforce projects


Plative Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Plative is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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  • Accepted file types: pdf, doc, docx, ppt, pptx, notebook, Max. file size: 256 MB.
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