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Senior Field Service Lightning Salesforce Consultant

About Us:

At Plative, our mission is to make a global impact by improving our client’s performance.

Plative Inc. is a digital-first management consulting firm with a global footprint that offers advisory, professional services, and project implementation to some of the world’s leading companies across Financial Services, Professional Services, Nonprofit, Technology, Media, and Consumer industries.

Plative is a Gold partner, Premium partner, Oracle NetSuite Alliance partner, and Amazon Web Services Consulting Network partner.

Job Description:

Field Service Lightning (FSL) Senior Salesforce Consultant will be designing, implementing and deploying solutions to a wide variety of clients. Candidates for this role should possess knowledge of the capabilities (both functional and technical) and integration capabilities. The FSL Senior Consultant will function as a FSL subject matter expert who has experience implementing functionality and can act as a knowledgeable liaison with business stakeholders. Additionally, the candidate should have the ability to uncover business requirements, develop a technical strategy and be able to create and effectively demonstrate solutions that address customer requirements. Plative is a fast paced agile environment and the consultant will be involved from inception to delivery. 


Responsibilities Include:


  • Provide FSL solution options/alternatives to businesses 
  • Translate FSL business requirements to technical specifications
  • Provide guidance on all phases of the software development lifecycle and the impact of FSL
  • Liaise with clients on an ongoing basis to maintain and develop the business relationship, ensure satisfaction with services provided, and identify opportunities for further growth
  • Participate in sessions with customers and other team members to understand business requirements and business processes
  • Document detailed business, functional and technical requirements
  • Lead technical project delivery and build components as necessary
  • Manage end-to-end delivery of complex solutions to multiple clients
  • Configure and customize Sales and Service applications
  • Configure and related third party applications
  • Develop and contribute to data migration and/or system integration strategy
  • This position entails minimal travel and occasional presence at clients’ sites


Basic Qualifications:


  • 2+ years working on the Salesforce FSL platform
  • 3+ years Salesforce experience within a consulting environment, specifically with Salesforce Service Cloud 
  • Experience working with a enterprise level Field Service Management system
  • A thorough understanding of service and field service practices and KPIs
  • 2+ years industry-specific experience (Non-Profit, Financial Services, Manufacturing/WD or High-Tech)
  • Salesforce Administrator Certification
  • Salesforce Service Cloud Consultant Certification
  • Salesforce Field Service Lightning Consultant Certification


Desired Qualifications


  • In-depth technical backend knowledge of the Salesforce platform
  • Desire to quickly advance your career and skill sets
  • Delivered numerous complex Salesforce projects


Plative Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Plative is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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